Terms of Service

Welcome to JORDAN JUN YU, an online store operated by ORVEN COMMERCE. These Terms of Service (the "Terms") set out the rules that apply when you visit our website, browse our catalog or place an order with us. Please read them carefully before using the site.

By accessing or using this website, you confirm that you have read, understood and agreed to be bound by these Terms. If you do not agree with any part of them, please do not use the site.

1. About Us

This store is operated by ORVEN COMMERCE, whose business activities include the wholesale of clothing, digital marketing and advertising. Our product range currently includes categories such as sweatshirts, blouses and shirts, denim and jumpsuits.

You can reach us using the contact details listed in the "Contact Us" section below.

2. Eligibility and Account Use

You must be able to enter into a binding contract in order to place an order on this site.
You agree to provide accurate, current and complete information when creating an account or completing checkout.
You are responsible for keeping your account credentials confidential and for all activity that takes place under your account.
Please notify us promptly if you believe your account has been accessed without your authorization.

3. Products, Descriptions and Availability

We aim to describe our products as accurately as possible, including color, material and sizing information supplied by our suppliers. However, screen settings and manufacturing variations may cause slight differences between product images and the item you receive. Such differences do not constitute a defect.

All products are subject to availability. We may limit quantities, discontinue items or restrict orders at our discretion. If an item you ordered is unavailable, we will contact you using the details provided at checkout to discuss available options.

4. Pricing and Payment

Prices are displayed on the product pages and at checkout, and may change without prior notice.
You are responsible for any taxes, duties or fees that apply to your order in your location, unless stated otherwise at checkout.
Payment must be completed using the payment methods offered on the site. Orders are processed only after payment authorization is received.
If a pricing or typographical error is identified before your order is fulfilled, we may cancel the order and issue a refund of the amount paid for it.

5. Orders and Order Acceptance

Your order is an offer to purchase. A contract is formed only when we confirm acceptance, for example by sending an order confirmation or by dispatching the goods. We reserve the right to decline or cancel an order where we suspect fraud, unauthorized payment, resale activity that breaches these Terms, or where required by applicable rules.

Where an order is cancelled by us before fulfilment, any amount already paid for that order will be refunded.

6. Delivery

Delivery timelines depend on the destination, the shipping method selected and the carrier's handling, and are estimated rather than guaranteed.
Risk in the goods passes to you in accordance with the delivery terms shown at checkout.
Please check the shipping address carefully. We are not responsible for failed delivery caused by incorrect or incomplete address details provided by the customer.
If a parcel appears damaged on arrival, please retain the packaging and contact us so we can look into the matter with the carrier.

7. Returns, Exchanges and Refunds

Return, exchange and refund eligibility depends on the item, its condition and the reason for the request, as well as any mandatory consumer rights that apply in your location. Items should generally be returned unused, with original tags and packaging where applicable.

To start a return or discuss a refund, please contact our customer service team using the details below before sending anything back. Any applicable return window, shipping arrangement and refund method will be confirmed with you as part of that process. Refunds are issued to the original payment method where possible.

8. Promotions, Discounts and Coupons

Promotional codes may be subject to conditions such as minimum spend, eligible categories or expiry, which will be stated with the promotion.
Unless stated otherwise, promotions cannot be combined and have no cash value.
We may modify, suspend or withdraw a promotion where it has been misused or where required for operational reasons.

9. Intellectual Property

All content on this website, including text, layout, graphics, logos and images, is owned by or licensed to ORVEN COMMERCE and is protected by applicable intellectual property rules. You may not copy, reproduce, distribute, modify or use this content for commercial purposes without our prior written permission.

10. Acceptable Use

When using this site, you agree not to:

submit false, misleading or fraudulent information;
interfere with the operation, security or availability of the website;
use automated tools to scrape, harvest or copy content or data;
infringe the rights of ORVEN COMMERCE, other customers or third parties;
use the site for any purpose that is unlawful or prohibited by these Terms.

11. Third-Party Services and Links

Our store may rely on third-party providers for functions such as payment processing, hosting and delivery, and may contain links to external websites. We do not control those third parties and are not responsible for their content, availability or practices. Please review their own terms and privacy notices before using them.

12. Disclaimer

The website and its content are provided on an "as available" basis. To the extent permitted by applicable rules, we do not make additional warranties beyond those that cannot be excluded, including as to uninterrupted availability, error-free operation or suitability for a particular purpose. Nothing in these Terms limits any rights you may have that cannot be waived.

13. Limitation of Liability

To the extent permitted by applicable rules, ORVEN COMMERCE shall not be liable for indirect, incidental or consequential losses, including loss of profit, data or business opportunity, arising from your use of the website or from products purchased through it. Where liability cannot be excluded, it is limited to the amount you paid for the relevant order.

14. Indemnification

You agree to indemnify and hold ORVEN COMMERCE harmless from claims, losses or expenses arising from your breach of these Terms, your misuse of the website, or your violation of the rights of a third party.

15. Governing Terms and Dispute Handling

These Terms are governed by the laws applicable to the operation of ORVEN COMMERCE, without prejudice to any mandatory consumer protections available in your place of residence. If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter directly and in good faith.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or operations. The version published on this page applies to your use of the site. Continued use of the store after an update means you accept the revised Terms.

17. Contact Us

If you have questions about these Terms, an order or a return request, please contact us:

Company: ORVEN COMMERCE
Store: JORDAN JUN YU
Contact person: JORDAN JUN YU
Email: [email protected]
Phone: 122435022
Address: 4, JALAN AMBANG 1/1, HORIZON HILLS, ISKANDAR PUTERI