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Refund Policy

Refund Policy

This Refund Policy describes how refund requests for orders placed with JORDAN JUN YU, operated by ORVEN COMMERCE, are handled. We want the process to be clear and straightforward, so please read this page before sending anything back or starting a dispute.

Return periods, accepted refund methods, and any item exceptions are not fixed on this page. They depend on your specific order, and the terms that apply to you will be confirmed by our customer service team. Please treat the information you receive from our team as the definitive terms for your request.

Scope

This policy relates to products sold through our store, including categories such as:

  • Sweatshirts
  • Blouses & Shirts
  • Denim
  • Jumpsuits

Because individual items, order types, and circumstances can differ, not every order is handled in exactly the same way.

Before You Request a Refund

  • Contact our customer service team first, before shipping anything back.
  • Have your order number and proof of purchase ready.
  • Keep the item, its tags, and its original packaging where applicable.
  • Do not send an item to any address unless our team has confirmed the return instructions with you.

Returns sent without prior confirmation may not be traceable or processable.

How Eligibility Is Assessed

Refund eligibility is reviewed individually. When assessing a request, our team may look at the product you received, the condition of the item, the reason for the request, the timing of your contact, and the order details.

We do not publish a fixed return window, a fixed refund method, or a fixed list of non-eligible items on this page, because these can vary by product and by order. Our customer service team will tell you what applies to your case and whether your request can be accepted.

Items That May Not Qualify

Some requests may not be eligible for a refund. This can depend on factors such as the condition of the item, whether it has been used, washed, altered, or damaged after delivery, whether the original tags or packaging are missing, and the terms that applied at the time of purchase.

This list is not a final decision in any individual case. The eligibility of your specific item will be confirmed by our customer service team after reviewing your order.

How to Submit a Refund Request

  1. Contact us using the email address or phone number listed at the bottom of this page.
  2. Provide your order number, the name of the item, the reason for your request, and any photos or details our team asks for.
  3. Wait for our team to review your request and reply with the terms that apply to your order.
  4. Follow the instructions you receive. If a return is required, do not ship the item until our team has confirmed the return details with you.
  5. Keep your shipping receipt or tracking information until your request has been fully resolved.

Refund Method and Processing Time

The way a refund is issued and how long it takes to appear depend on the payment method used and the specifics of your order. For that reason, we do not state fixed refund methods or fixed processing times on this page.

Our customer service team will confirm the applicable refund method and the expected timeframe for your case once your request has been reviewed.

Shipping Costs

Any shipping costs connected to a return, replacement, or refund will be confirmed by our customer service team as part of your request. Please do not assume that shipping charges are automatically covered or automatically deducted.

Damaged, Incorrect, or Missing Items

If something you received is damaged, incorrect, or missing, please contact us as soon as possible after delivery. Keep the packaging, the item, and any photos that show the issue, and wait for instructions from our team before returning anything.

Pedido Changes and Cancellations

Requests to change or cancel an order can only be considered before the order has been processed or shipped. Please contact us as soon as possible. We cannot guarantee that a change or cancellation will be possible once an order is already in progress.

Payment Disputes

If you are unhappy with an order, please contact our customer service team first so we can review the situation with you. We are happy to look into your request before any payment dispute is raised.

Policy Updates

We may update this Refund Policy from time to time to reflect changes in how we handle requests. The version published on this page is the current one. Where your order is affected, the terms confirmed by our customer service team will apply.

Contact Us

For any refund-related question, please reach out to us and we will guide you through the next steps.

  • Store: JORDAN JUN YU
  • Company: ORVEN COMMERCE
  • Contact person: JORDAN JUN YU
  • Email: [email protected]
  • Phone: 122435022
  • Address: 4, JALAN AMBANG 1/1, HORIZON HILLS, ISKANDAR PUTERI