Shipping Policy

This Shipping Policy applies to orders placed with JORDAN JUN YU, operated by ORVEN COMMERCE. It explains how orders are processed, how shipping is calculated, and what to do if something goes wrong with a delivery.

Because shipping fees, available carriers and delivery timeframes depend on your destination, the items you order and their total weight, the binding information is always the one shown on the checkout page before you confirm payment, or the information confirmed by our customer service team. If the checkout page does not show a shipping fee, carrier or estimated delivery time for your address, please contact us before placing your order so we can confirm the details for you.

Pedido Processing

Orders are prepared after payment has been successfully authorised. The processing time applied to your order is stated at checkout or in your order confirmation. If no processing time is displayed, please contact us to confirm the expected handling period before ordering.

Orders are processed on business days. Orders placed on weekends or public holidays may be handled on the next business day.
Processing time is separate from delivery time. Delivery time begins once the parcel has been handed to the carrier.
If an item is unavailable or requires additional preparation, we will contact you using the details provided at checkout.

Shipping Rates and Delivery Estimates

Shipping charges are calculated at checkout and may vary based on:

the delivery country or region;
the delivery address (for example, remote or hard-to-reach areas);
the number, size and weight of the items in your order;
the shipping method selected, where options are offered.

The exact shipping fee and the estimated delivery timeframe for your order are shown at checkout before payment. We do not apply charges that are not disclosed there. Delivery estimates are provided by the carrier and are not guaranteed delivery dates; actual delivery may be affected by customs clearance, weather, public holidays or other events outside our control.

Serviceable Destinations

We ship to the countries and regions available for selection at checkout. If your destination cannot be selected at checkout, it means we are currently unable to ship there through the standard process. In that case, please contact us and we will confirm whether an alternative arrangement is possible.

Pedido Tracking

Once your order has been dispatched, tracking information is provided where the carrier makes it available. Tracking details are normally sent to the email address or phone number supplied with your order.

Tracking updates may take some time to appear after dispatch.
If you do not receive tracking information, please check your spam or junk folder before contacting us.
If tracking has not updated for an extended period, contact us and we will help you look into it with the carrier.

Incorrect or Incomplete Addresses

Please review your delivery address carefully before completing your order. We are not responsible for delays or failed deliveries caused by an incorrect, incomplete or outdated address supplied at checkout.

If you notice an error, contact us as soon as possible. We will do our best to correct it before dispatch, but changes may not always be possible once an order has been handed to the carrier.
If a parcel is returned to us because the address was incorrect or because it was not collected, we will contact you to discuss redelivery. Any additional shipping cost for redelivery will be confirmed with you in advance.

Duties, Taxes and Customs

Orders shipped internationally may be subject to import duties, taxes, customs fees or other charges levied by the destination country or region. These charges are determined by local authorities and are the responsibility of the recipient unless the checkout page clearly states otherwise.

We cannot predict the amount of any such charges and cannot mark orders as gifts or underdeclare value.
If you refuse to pay applicable charges, the parcel may be returned or abandoned by the carrier. Please contact us in that situation so we can advise on the available options.
Customs authorities may open and inspect parcels as part of their normal procedures.

Split Shipments

If your order contains multiple items, they may be dispatched in more than one parcel, and parcels may arrive on different dates. Where a split shipment results in additional shipping charges, this will be disclosed at checkout or confirmed with you before dispatch.

Delayed, Lost or Damaged Shipments

If your order has not arrived within the timeframe indicated by the carrier, or if your parcel arrives damaged, please contact us with your order number and, where available, photographs of the parcel and its contents.

We will open an investigation with the carrier.
Where a parcel is confirmed lost in transit, we will discuss a replacement or refund in line with the applicable policy and consumer rights in your location.
Please report visible damage as soon as possible and keep the packaging until the matter is resolved.

Contact Us

For any question about shipping, delivery or an existing order, please contact us:

Company: ORVEN COMMERCE
Contact person: JORDAN JUN YU
Email: [email protected]
Phone: 122435022
Address: 4, JALAN AMBANG 1/1, HORIZON HILLS, ISKANDAR PUTERI

Please include your order number in your message so we can assist you faster. Shipping fees, carrier options and delivery timeframes shown at checkout, or confirmed directly by our team, take precedence over any general information on this page.